Return and Refund policy

Return Policy

At BIGWEEL, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please review our return policy below to ensure a smooth and hassle-free process.

Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Digital products (e.g., game codes, DLCs) are non-refundable unless they are defective or incorrectly delivered.

Steps to Initiate a Return

1. Contact Us:

  • Email us at Bigwhell.shop@gmail.com or message us through our Contact Page within 3 days of receiving your order.
  • Include your order number, product details, and the reason for the return.

2. Wait for Approval:

  • Our team will review your request and provide instructions on how to proceed.
  • Once your return is approved, we’ll send you a Return Authorization Number (RMA) and the return address.

     3. Package Your Item:

  • Securely pack the item in its original packaging, including all accessories and documentation.
  • Include the RMA number on the outside of the package.

    4. Ship the Item:

  • Send the package to the address provided using a trackable shipping method.
  • Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).

    5. Receive Your Refund or Exchange:

  • Once we receive and inspect your return, we’ll notify you of the status.

  • If approved, your refund will be processed within 7 business days to your original payment method, or an exchange will be shipped out.

Non-Returnable Items

  • Digital downloads (e.g., game codes, DLCs) unless defective or incorrectly delivered.
  • Items that are opened, used, or damaged after delivery.
  • Products without the original packaging or proof of purchase.
  • Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Bigwhell.shop@gmail.com. We’ll work with you to resolve the issue as quickly as possible, whether that’s a replacement, refund, or store credit.

Refund Policy

  • At BIGWEEL, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, we’re here to help. Please review our refund policy below to understand how we handle refunds.

Eligibility for Refunds

  • Refunds are available for eligible items within [14 days] of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Digital products (e.g., game codes, DLCs) are non-refundable unless they are defective or incorrectly delivered.

Steps to Request a Refund

  1. Contact Us:

  • Email us at Bigwhell.shop@gmail.com or message us through our Contact Page within 3 days of receiving your order.
  • Include your order number, product details, and the reason for the refund request.

       2. Wait for Approval:

  • Our team will review your request and provide instructions on how to proceed.
  • If your refund is approved, we’ll send you a Return Authorization Number (RMA) and the return address (if applicable).

     3. Return the Item (if required):

  • Securely pack the item in its original packaging, including all accessories and documentation.
  • Include the RMA number on the outside of the package.
  • Ship the item to the address provided using a trackable shipping method.
  • Note: Return shipping costs are the responsibility of the customer unless the refund is due to an error on our part (e.g., wrong item shipped).

    4. Receive Your Refund:

  • Once we receive and inspect the returned item (if applicable), we’ll notify you of the refund status.
  • If approved, your refund will be processed within 7 business days and credited to your original payment method.

Non-Refundable Items

  • Digital downloads (e.g., game codes, DLCs) unless defective or incorrectly delivered.
  • Items that are opened, used, or damaged after delivery.
  • Products without the original packaging or proof of purchase.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at Bigwhell.shop@gmail.com. We’ll work with you to resolve the issue promptly, whether that’s a replacement, refund, or store credit.

Questions?

  • If you have any questions about our return policy, feel free to reach out to us at Bigwhell.shop@gmail.com. We’re here to help!