Shipping Policy
Shipping Policy
At BIGWHEEL, we aim to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle orders and deliveries.
Shipping Options and Costs
- We offer Standard Shipping and Express Shipping.
- Shipping costs are calculated at checkout based on the weight of your order and your location.
- Free Shipping: Enjoy free standard shipping on some of our products
Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Processing times may be longer during holidays or promotional periods.
Delivery Time
- Standard Shipping: Delivered within 7-10 business days.
- Express Shipping: Delivered within 5-8 business days].
- Delivery times are estimates and may vary depending on your location and carrier delays.
Shipping Destinations
- We currently ship to Brazil, the United States, Canada, and Europe.
- For international orders, additional customs fees or taxes may apply. These charges are the responsibility of the customer.
Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with a tracking number.
- Use this tracking number to monitor your package’s delivery status through the carrier’s website.
Undeliverable Packages
- If a package is returned to us as undeliverable (e.g., due to an incorrect address), we’ll contact you to resolve the issue.
- Additional shipping fees may apply for reshipping the order.
Missing or Lost Packages
- If your package is lost or missing, please contact us at Bigwhell.shop@gmail.com.
- We’ll work with the carrier to investigate and resolve the issue as quickly as possible.
Damaged Items
- If your order arrives damaged, please contact us immediately at Bigwhell.shop@gmail.com.
- Include photos of the damaged item and packaging, and we’ll work with you to resolve the issue.
Questions?
If you have any questions about our shipping policy, feel free to reach out to us at Bigwhell.shop@gmail.com. We’re here to help!